EMT Practice Test

1. Question Content...

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Question1: A user receives an error message when trying upgrade an application on a work computer. Which of the following is the MOST likely reason the user cannot complete this task?

Question2: A technician is reinstalling Windows for a user and wants to keep the user's files and settings. Afterward, the user notices that personal files are no longer available and settings have been restored to default. Which of the following did the technician MOST likely execute to cause this issue?

Question3: A company brings in contractors several times a year to perform inventory, and the contractors use company supplied laptops. The company's security policy states that once the inventory is completed, the contractors should not be able to log in to the laptops until the next inventory.
Which of the following BEST enforces this policy?

Question4: A user's smartphone is experiencing limited bandwidth when at home. The user reports to a technician that the device functions properly when at work or in the car. Which of the following troubleshooting steps should the technician take NEXT?

Question5: A folder has the share permissions of everyone - change, while the folder's NTFS permissions are Set to everyone - read. Which of the following would be the MOST effective permissions for someone who is accessing the folder via the share?

Question6: A technician is investigating the cause of a Windows 7 PC running very slow. While reviewing Task Manager, the technician finds one process is using more than 90% of the CPU. Outbound network traffic on port 25 Is very high, while Inbound network traffic Is low. Which of the following tasks should be done FIRST?

Question7: A user ran updates on a Windows computer recently. Since then, the external CD drive no longer reads discs.
The user has connected the external drive to another computer that has not been updated and then successfully ran the discs.
Which of the following should the user do to fix the issue?

Question8: An administrator changed the lite permissions on a Linux server from -rwxrw-r-x to -rwxrwxrwx. Which of the following commands did the administrator use?

Question9: A user reports that an application has been closing unexpectedly for the past two days when posting transactions. When an administrator attempts to access the application, it generates an error stating a data library is missing.
Which of the following should a technician attempt FIRST?

Question10: A technician wants to deploy a solution to manage a computer remotely. The technician is not allowed to modify any network configuration and is not able to forward any ports on the router to internal devices. Which of the following remote access technologies would be BEST suited for this situation?

Question11: A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license. Which of the following license type should the technician recommend?

Question12: Which of the following is a reason to use WEP over WPA?

Question13: A user cannot print to a network printer. A technician runs the Windows 10 troubleshooting utility, but it does not find any errors. Which of the following printer settings should the technician check NEXT?

Question14: A user wants to see the workstations present on the LAN in a workgroup environment. Which of the following settings must be enabled to make this possible?

Question15: A user's computer was infected with malware, and a technician successfully removed the infection However, the user reports certain web-based services are still inaccessible. Which of the following should the technician perform FIRST to resolve the issue?

Question16: A user reports slow performance on a computer. A technician checks the computer and finds the RAM utilization Is very high. The technician restarts the computer, and the RAM use is still high. The technician discovers a program running in the background Is using most of the RAM. The user only uses this program once at the end of the year to produce a report. Which of the following steps should the technician take to improve the computer's performance?

Question17: A user's laptop screen goes Clank every time the keyboard and/or mouse are not active for five minutes The user needs to change the settings for this option. Which of the following Control Panel utilities allows the user to make the adjustment?

Question18: An administrator is loading a new Linux server. Which of the following filesystems will the administrator MOST likely select for the primary partition?

Question19: A customer has called the help desk because a word processing application will no longer open. It was working fine earlier, but the user had to close a document quickly. An error message popped up about a network resource, and then the document crashed. Now, when the user clicks on the icon to launch the application, it does not give an error and will not open. Which of the following should a technician do FIRST?

Question20: A user calls the corporate help desk to report a malware detection message that is displayed on the user's screen Which of the following should the technician instruct the user to do FIRST?

Question21: A user's computer is suspected of hosting illegal files. The IT department has removed the computer and placed it in a secured, cypher-locked room, where it will remain until the local authorities arrive. Which of the following actions should the IT department perform NEXT?

Question22: A computer running Windows 7 has an icon that has the appearance of an unlocked padlock with a yellow warning graphic. This icon advises the user that:

Question23: Every time a user manually runs an antivirus scan, the workstation becomes unresponsive, and the user has to reboot A technician is dispatched and sees an antivirus pop-up in the system tray, indicating the computer is severely damaged, and a "click here" button to resolve it. There is a timer in the pop-up. counting down the time until the computer is no longer usable. Which of the following should the technician do NEXT?

Question24: A technician is selling up a new virtualization server which will be initially used to host a client VM that will manage print jobs. The client, however, has future plans lo utilize the server to host other VMs. Which of the following should the technician implement to ensure maximum uptime of the client VM?

Question25: The default Windows 7 web browser will not display most websites correctly on a user's PC. The issue started after the user changed many of the settings, but the user does not remember which settings were altered.
Which of the following should a technician use to restore the original configuration?

Question26: Which of the following is a community supported, open source OS used for both services and workstations?

Question27: Ann, a user, has asked technician for help with her computer. Ann has been trying to speed it up with simple Upgrades but has not been successful. She added memory and removed unnecessary applications that were no longer in use. After removing the applications, however, the computer seemed to get slower. Which of the following is the BEST solution?

Question28: A technology team is creating limits and guidelines for the use of company-provided software, equipment, and Internet access. Which of the following policies is needed?

Question29: A technician submitted a change control request to upgrade the firmware on all company switches at the same time, during off hours, and through automation. Which of the following change management documents is MOST important to create to ensure the upgrade will not adversely affect the business?

Question30: A technician is attempting to remove a virus from the machine of a user who just retuned from leave. The virus is a known signature that was identified 30 days ago. The antivirus solution the company is using was updated seven days ago with the most current signatures. Which of the following MOST likely allowed the infection?

Question31: A technician is scheduled to upgrade a grocery store's network equipment at 11 00 p.m. There are only a few shoppers in the store, therefore, the store manager wants the technician to start the upgrade early Which of the following is the NEXT step the technician should perform?

Question32: A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have protection from physical connection and ensure that employees cannot applications or personal emails. Which of the following would the technician MOST likely configure on the network device to accommodate the SOHO user's request? (Select TWO)

Question33: An end user contacts the help desk to report a browser issue. When the user selects a hyperlink to a POF file within the browser, nothing happens. The user notes the browser is otherwise working properly. Which of the following should a technician direct the user to do FIRST?

Question34: A network administrator has given a technician documentation detailing the switchports the technician will need to patch in for a network upgrade. Which of the following documents did the network administrator MOST likely give to the technician?

Question35: A technician has set up a new computer for a customer and needs to add a login with administrative privileges. Which of the following tools should the technician use?

Question36: A user is surprised that a newly installed third-party smartphone application requires permissions to access the camera, location, and microphone. Unaware of a reason why permissions are needed for the application to function as advertised, the user contacts the help desk for assistance. Which of the following should the help desk team recommend the user do in this situation?

Question37: An administrator wants to deploy updates during the company's off-hours. Which of the following properties should the administrator implement to facilitate the deployment of the updates?

Question38: A smartphone user receives notice that a threshold for high-speed data usage, despite the user's usage behaviors being unchanged from previous periods. Which of the following troubleshooting steps should the user take FIRST?

Question39: A user contacts a technician to troubleshoot server errors. The user explains that some files will not open on the server, the data backups are operational, and the weather has been bad. The technician notices missing time slots in the event log.
Which of the following should the technician replace to prevent these issues in the future?

Question40: A user's mobile device has slow data speeds. The user first noticed the stow speeds after downloading a large application to the device. The application download MOST likely caused.

Question41: Ann, a user, calls a technician and reports that her PC will not boot. The technician confirms the memory, power supply, and monitor are all working. The technician runs internal diagnostics on the PC, but the hard drive is nor recognized. Which of the following messages will be displayed?

Question42: Joe, a user, notices someone use his computer while he was on break, Joe's browser history reveals searches for websites he did not visit. The local print also has document in the output tray with someone else's PII. Which of the following steps should Joe take to prevent unauthorized access of his account.

Question43: A user visited a website and infected a Windows 10 computer with a virus. A technician troubleshoots the issue, but the virus runs every time the computer is restarted. Which of the following should the technician try NEXT to resolve the issue?

Question44: Joe, a user, calls the help desk from a coffee shop while on a business trip to report the WiFi hot-spot on his phone is extremely slow. The technician runs a speed test from a laptop connected to the hot-spot and gets 200Kbps. Ann, Joe's coworker with whom he is travelling, also has a hot-spot on her phone, and the speed test result on that hot-spot is 15Mbps. The technician checks the hot-spot settings on Joe's phone and sees the following:

Which of the following is the MOST likely cause of the problem?

Question45: A technician has installed a second monitor for a customer, but the desktop font sizes do not match. Which of the following display settings should be technician adjust to correct this issue?

Question46: A user's phone contains customer's PII. The user cannot have the phone automatically wiped because the data is very valuable. Which of the following is the BEST method of securing the phone?

Question47: A Chief Information Officer (CIO) recently learned a critical update is required to secure several servers within the organization. The CIO asks a technician to:
Deploy the patches to the environment following best practice protocols.
Ensure the servers and applications are functioning properly after the deployment.
Which of the following steps will the technician most likely take NEXT?

Question48: A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs on automatically without a password.
Which of the following account types would the technician MOST likely set up on this kiosk machine?

Question49: Joe, a systems administrator, is setting up a risk management plan for the IT department. Part of the plan is to take daily backups of all servers. The server backups will be saved locally to NAS.
Which of the following can Joe do to ensure the backups will work if needed?

Question50: A user received a call from a bank to confirm a wire transfer; however, the user created no such request. While troubleshooting, a technician discovers there are rules on the user's account that are forwarding the emails to an external email address and deleting the emails from the bank.
This is an example of:

Question51: A technician is developing a backup and disaster recovery plan for a customer. The customer requires quick file recovery when necessary, but wants to ensure recovery is possible in case of a complete disaster, with data loss of no more than three days. Which of the following backup procedures should the technician suggest to BEST meet the customer's needs?

Question52: A business unit wants to upgrade the current version of its loan processing software. A manager is putting together a change management request and gathering information on the software Which of the following would be MOST important during this phase of the request process?

Question53: Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested.
Which of the following should the technician do?

Question54: A technician is troubleshooting a print issue on a Windows computer and want to disable the printer to test a theory, Which of the following should the technician use to accomplish this?

Question55: Which of the following should a technician do to ensure static electricity does not damage the internal components of a PC while troubleshooting the motherboard?

Question56: The Chief Information Security Officer (CISO) wants to ensure the company is prepared in case of a ransomware attack. The CISO has requested network vulnerability scans, firewall audits, and ACL logs. Which of the following should the CISO also request?

Question57: A user's mobile device appears to lose connectivity only in certain areas. The device works normally when II is not in those areas, and the user has determined that a cellular signal is available In the areas where the connectivity is lost Which of the following should be considered?

Question58: Several mobile users are reporting issues connecting to the WLAN within a warehouse. A technician tests wireless connectivity in the lobby and is able to connect successfully. Mobile users can connect to the Internet using cellular service, but they cannot access any internal resources on the WLAN The technician received alerts of devices failing throughout the network due to a power outage Which of the following is MOST likely causing the wireless issues?

Question59: A technician needs to remediate an infected computer. Which of the following is the FIRST step the technician should take?

Question60: A company needs a software package for a new branch office. Which of the following license should the business purchase to allow correct licensing of the software?

Question61: A systems administrator has discovered a folder on the server with numerous inappropriate pictures and videos, which is in violation of the company's AUP. Which of the following would be the NEXT appropriate act?

Question62: Which of the following encryption methods is used by WPA2 to improve data security as compared to previous wireless encryption protocols?

Question63: A remotely managed self-checkout machine in a retail store runs Windows 10. The image contains drivers for locally attached third-party hardware (i.e., receipt printers), third-party applications, and proprietary applications made by the company's IT department. The self-checkout machine is experiencing errors, and the store employees are instructed to reload the OS. Which of the following would be the BEST option to restore full functionality to this machine with the least administrative effort?

Question64: Which of the following Windows OS technologies is used to store remote data accessed via a WAN connection on local servers for user access?

Question65: When hackers execute code against a vulnerability In the hope that It has not yet been addressed, this Is known as a

Question66: A technician is setting up network adapter settings on Windows clients that have static IP address assignments. The technician has more than 100 workstation to complete and wants to automate the process. The requirements for the adapter settings are as follows:
* They must utilize a command line utility
* The technician has no access to Group Policy
* All workstation should have an IP address assigned by the DHCP.
Which of the following steps should the technician perform to meet these requirements?

Question67: A technician needs to edit a protected .dll file but cannot find the file in the System32 directory. Which of the following Control Panel utilities should the technician use?

Question68: A network administrator needs to be able to securely connect to a local router from within the office. Which of the following protocols should the administrator ensure is enabled on the router?

Question69: A user notices recent print jobs are not printing to the local printer despite printing fine yesterday. There are no errors indicated on the taskbar printer icon. Which of the following actions should the user take FIRST?

Question70: An administrator is creating a new user account and wants to grant access to only the resources required to perform the user's assigned job duties. Which of the following will the administrator MOST likely use?

Question71: A technician plugs a 16GB jump drive into a Windows PC, and it has multiple smaller partitions that are unwritable. Which of the following single DiskPart commands can be used to restore the drive, allowing it to be formatted to full capacity?

Question72: A technician needs to configure a user's PC so it can be powered on remotely by another employee who will be working at the help desk after hours. The technician puts the employee in 'the correct organizational unit; however, the employee is still unable to connect. Which of the following settings should the technician configure?

Question73: A user's mobile device has slow data speeds. The user first noticed the slow speeds after downloading a large application to the device. The application download MOST likely caused:

Question74: An administrator in the office must conned to a server at home. Which of the following home router settings will the administrator MOST likely configure to accomplish this

Question75: Ann, a user, is attempting to log in to her email service form a third-party email client on her phone. When Ann enters her usual username and password, she receives an error message saying the credentials are invalid.
Ann then decides to reset her email password, but after the reset, the new credentials still do not work in the third-party email client.
Which of the following settings or features is responsible for the problems Ann is experiencing?

Question76: A Windows user reports that clicking on links when browsing the Internet results in unexpected destination pages with advertisements or virus infection warnings. The user reboots the computer, but the issue persists. Which of the following should a technician perform to identify and resolve the issue? (Choose two.)

Question77: A user recently connected a Windows laptop to a free WiFi hot-spot. After returning to the office, the user cannot access network shares. Which of the following is the MOST likely cause?

Question78: A technician is cleaning up a warehouse and several old CRT monitors and UPS units. The technician removes the batteries from the UPSs and wants to comply with proper disposal techniques.
Which of the following should the technician do NEXT to proceed with disposal of the batteries?

Question79: While preparing a computer that will be issued to a new user, the technician discovers the computer's former user configured a supervisor password in the BIOS. Which of the following can the technician do to allow the password to be removed?

Question80: A technician is troubleshooting a home WiFi router that is used by a small company of 30 employees. The business is experiencing intermittent wireless connectivity issues. Which of the following is the MOST likely cause of the issues'?

Question81: A user calls the help desk to report issues with multiple pop-ups and degraded PC performance. The user is out of the area, and assistance can only be provided remotely. Which of the following steps should a technician perform?

Question82: Joe, a user, did not receive emails over the weekend like he usually does. Productivity software is functioning properly. Joe never powers off his computer and typically leaves all applications open. No other users are reporting email issues. Which of the following is MOST likely the cause of the issue?

Question83: Which of the following types filesystems is in use when data is endiphered on a disk using a key?

Question84: A company is creating a disaster recovery plan. Which of the following should be implemented to BEST ensure the company's data can be successfully restored in the event of a disaster?

Question85: An office manager emails a technical support contractor about a new desktop for one of the workers. The office manager provides a specific configuration for the desktop. The technician notes the request will require the purchase of a new system. New system purchases are not in the scope of the support agreement. Which of the following should the technician do NEXT?

Question86: A systems administrator creates a new folder in the user profile. The administrator wants it to have different NTFS permissions than its parent folder. Which of the following settings should the administrator change?

Question87: A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop. Which of the following should a technician do to resolve the issue and avoid recurrence?

Question88: A user receives an email on a company smartphone. When trying to open the email, the user gets a message stating the email is encrypted, and the user cannot open it. The user forwards the email to a personal email account and receives the same message. The user calls the IT department to ask for help. To decrypt the message, the technician tells the user to contact the sender of the message to be able to exchange:

Question89: The medical records department of a local hospital recently upgraded its computers. A technician needs to ensure the data stored on the hard drives is unrecoverable. Which of the following methods should the technician use to meet the requirement?

Question90: Which of the following is an example of PHI?

Question91: Joe, a user who is travelling for business, reports that his mobile phone was getting approximately 35 Mbps for the first few days of his trip, but now it is only getting around 500 Kbps. Joe uses the device as a GPS to visit customers and as a hot-spot to check work email and watch movies online. Which of the following is the MOST likely cause of Joe's slow data speeds?

Question92: A user's PC has been running slowly. The user says there have been no changes to the PC Which of the following tools should the technician use to troubleshoot the cause of the speed reduction?

Question93: A network administrator audited applications on a user's desktop and noticed a program used to sync a mobile device to the desktop's calendar To ensure corporate data is not exchanged to cloud servers, which of the following mobile security methods should be implemented?

Question94: A user's login screen does not look normal when booting the computer. A technician states the computer was showing the company's workstation imaging system screen, but it has since been fixed. Which of the following did the technician update?

Question95: Which of the following is protected data that can be found in a medical record?

Question96: The Chief Executive Offer (CEO) of a company receives an email from a local bank. It states the company's account has several suspicious transactions and instructs the CEO to log in immediately to validate the transactions; otherwise, the account will be frozen. Which of the following BEST describes this email?

Question97: Which of the following is an authentication protocol that can be used for users in the field?

Question98: A technician is disposing of computer hardware that contains PHI. The drive must be reusable. Which of the following methods should be used?

Question99: A user calls a technician to report loud beeps that are coming from the server room following a recent rainstorm and power outage. The technician verifies all the servers are online and working properly, and the backup power unit is functioning properly and without errors. Which of the following Is MOST likely the Issue?

Question100: Ann, a technician, is dispatched to a corporate customer that has reported a malware infection. Upon arrival, Ann notices the system is shut off, and she is able to start the computer without incident. Ann also notices numerous pop-ups appear when the web browser is opened. Which of the following should Ann do NEXT?

Question101: A user's personal settings are not saving, and a technician suspects the user's local Windows profile is corrupt. The technician wants to check the size of the ntuser.dat file, but It does not appear in the user's profile directory. Which of the following Control Panel utilities should the technician use to correct this?

Question102: A user's desktop icons appear much larger than before, and the display colors look unusual A technician runs hardware diagnostics but finds no issues. The system logs show the update service ran last night; however, no new applications were installed. Which of the following is me BEST solution?

Question103: Joe. a customer, requests to have a technician rename his laptop to the name of his favorite sports team. Which of the following documents MUST the technician consider before performing this action?

Question104: A user receives the following error message while browsing the Internet on a PC: The connection is not private. Upon inspection, a technician discovers the issue only occurs on the user's banking website, and the issue can be duplicated on another PC. The function to view the certificate shows it is valid and has yesterday's date as the expiration. Which of the following should the technician do NEXT?

Question105: A user can access the company's internal website properly, but some e-commerce websites have stopped loading and been replaced with an error message. The technician who is troubleshooting the issue tries to update the malware scanner over the network, but the automatic update fails. However, a manual update is successful from a USB drive. No viruses are detected on the device after a full system scan. Which of the following is the MOST likely cause of the issue?

Question106: Which of the following wireless encryption standards uses 802.1X In its process to secure a wireless network?

Question107: A technician receives a phone call regarding ransomware that has been detected on a PC in a remote office. Which of the following steps should the technician take FIRST?

Question108: A technician performed an in-place upgrade to Windows 10 on a customer's laptop. Following the upgrade, a proprietary software application no longer works. The technician realizes the software is not compatible with Windows 10. Which of the following is the BEST option to make the software functional again?

Question109: Which of the following standards controls the processing of credit cards?

Question110: While attempting to install a new program, an end user is notified the workstation meets the memory requirements, but it does not meet the requirements for free space. Due to time constraints the user needs a quick way to install and access the program. Which of the following is the BEST option given the solution?

Question111: A user is staying at a hotel that only offers Fast Ethernet connectivity to the network. The user's laptop is currently using the corporate network for access to network resources as well as the cloud. Which of the following should the help desk recommend performing prior to using the hotel network?

Question112: A client wants a technician to create a PC naming convention that will make the client's PCs easier to track and identify while in use. Which of the following naming convention formats should the technician follow?

Question113: An office location regularly experiences brownouts. Which of the following would be the MOST appropriate solution to protect the office computers?

Question114: A customer's computer is powered on and working, but the customer is unable to get to any wired network resources, shared drives, printers, or the Internet. Which of the following command-line tools should be used to troubleshoot this scenario?

Question115: A technician is planning a new desktop rollout project for a company. The company wants to donate systems to the library for reuse. The company does not store sensitive material on the desktops, but it does want all the data to be deleted and not easily recoverable. Which of the following methods would be BEST for the technician to perform to prepare the system for donation?

Question116: A technician has installed two new drives in a computer in the computer lab. Disk1 will be utilized for user and application dat a. > Disk2 has already been properly configured and has production data on it The technician has been unable to format the appropriate disk from the command prompt.
The lab requirements state that Disk1 should be a dynamic disk that contains two partitions. The first partition needs to be 256.000 MB and mapped to drive F.
The second partition needs to be 512.000 MB , and mapped to drive G.
The new partitions must be formatted to prevent each user's files from being accessed by other users, and the disk must be configured to account for future redundancy.
A consistent file system must be maintained on the machine.

INSTRUCTIONS
Conduct the necessary steps within the Disk Manager to accomplish these tasks.
If at any time you would like to bring back the initial state of the simulation, please click the Reset Alt button

Question117: A SOHO technician needs to upgrade two computers quickly and is not concerned about retaining user settings. The users currently have Windows 8 and want to upgrade to Windows 10.
Which of the following installation methods would the technician MOST likely use to accomplish this quickly?

Question118: An organization is developing testing schedules to ensure its disaster recovery plans will be effective in case of a disaster. In addition to the generators and UPS systems, which of the following should the technician recommend testing?

Question119: A technician just replaced a network copier's toner cartridges and wants to dispose of the used ones. Which of the following represents the BEST way to handle the waste?

Question120: A user's mobile device appears to be losing battery life rapidly and often feels warm to the touch, even when it is put away.
The device is relatively new, so the user is concerned it is defective. A technician inspects the device and see the following:
Which of the following should be changed to resolve this issue?

Question121: While troubleshooting a software error on a user's computer, a technician finds inappropriate content.
Which of the following should the technician perform FIRST?

Question122: Which of the following Microsoft operating systems comes with a PDF printer as part of the OS functionality?

Question123: Which of the following would MOST likely be used in secure client-server communication?

Question124: Which of the following would MOST likely be connected to a computer to provide electricity in case of a blackout?

Question125: Joe. a technician, receives notification that a share for production data files on the network Is encrypted. Joe suspects a crypto virus Is active. He checks the rights of the network share to see which departments have access. He then searches the user directories of those departmental users who are looking for encrypted files. He narrows his search to a single user's computer. Once the suspected source of the virus is discovered and removed from the network, which of the following should Joe do NEXT?

Question126: Which of the following forms of regulated data is MOST important to consider when browsing e-commerce sites on the Internet?

Question127: Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing a PC?

Question128: A technician is alerted to a virus on a PC. The technician isolates the PC from the network. After verifying there are no other infected PCs on the network, which of the following is the SAFEST method for the technician to use to clean the infected PC?

Question129: A customer recently upgraded from Windows 7 to Windows 10. The customer lost access to certain network shares, and the system keeps preventing the user's access. Which of the following is the MOST likely cause of the issue?

Question130: In which of the following operating systems has the publisher removed the ability to turn off automatic updates with the Control Panel applet?

Question131: Which of the following basic scripting components can be used to repeat an operation until a specific requirement is met?

Question132: A company is implementing multifactor authentication and requires a solution that utilizes TCP. Which of the following will the company MOST likely select?

Question133: Which of the following best practices should a technician observe to reduce the risk of electrical shock?

Question134: Ann. a network engineer is performing an after-hours upgrade on a network switch During the activity. Ann notices an unrelated setting she believes is misconfigured She decides to change the setting during the upgrade which causes an outage. Which of the following change management practices would MOST likely have prevented this outage?

Question135: A technician performs a virus cleaning on a computer that has been redirecting all browsers to a phishing website. System Restore was turned off before the cleaning. The technician runs the machine through several scanners, and then tests for redirection. A smaller number of sites are still redirecting to the phishing website. The antivirus software correctly blocks the website. Which of the following should the technician do NEXT?

Question136: A user is attempting to open Outlook, Outlook seems to have cached some invalid user login information, causing it to fail when trying to connect to Office 365 applications. Which of the following Control Panel applets should a technician use to clear the cached invalid user login information?

Question137: A user is trying to install a very large .dmg file on a Windows computer but is receiving an error message.
Which of the following is causing the error?

Question138: Which of the following BEST describes the Guest account on a Windows system?

Question139: Which of the following malware types would MOST likely require reimaging?

Question140: A company wants to move the contents of its users' My Documents folders from their local hard drives to a file server so they are backed up every night. Which of the following security concepts does this describe?

Question141: An end user's laptop Is not as fast as when it was first purchased. The user wants it to revert to that point without losing any dat a. A technician examines the laptop and notices it has a magnetic hard drive. Which of the following can the technician do to make the laptop faster?

Question142: Ann, a network engineer, wants to use FTP to back up and push configurations to several switches she is updating. Ann starts the FTP service on her PC and places the new configuration in the correct directory. However, she cannot communicate with the PC using FTP from the switch. Which of the following must Ann do to allow FTP communications?

Question143: When users turn on or reboot their machines, many of the computers on the network are non-responsive and unable to access the Internet. The users who left their computers on or have not rebooted are not experiencing this issue A technician confirms all the network switches and routers are working, and no servers are having any issues The network administrator notices abnormally high network utilization Which of the following is the MOST likely issue the company is experiencing?

Question144: A technician is troubleshooting a printer issue on a Windows computer and wants to disable the printer to test a theory. Which of the following should the technician use to accomplish this?

Question145: Which of the following operating systems utilizes the web browser named Edge, replacing its older browser software?

Question146: A new business will be using credit cards in a physical location as well as its web presence. Which of the following does the business need?

Question147: A recent ransomware attack caused several datasets to be inaccessible. Security technicians were able to mitigate any additional attacks and remove any unauthorized software. Which of the following should the technicians do NEXT?

Question148: A user is unable to get to any internal websites but can access some external websites. Which of the following will MOST likely resolve this issue?

Question149: A technician is attempting to repair a Windows computer that is infected with malware. The machine is quarantined but still cannot boot into a standard desktop. Which of the following is the most likely NEXT step?

Question150: An administrator needs to uninstall an update on a Windows 7 computer. Which of the following Control Panel utilities would make this possible?

Question151: A customer keeps receiving the following message: Website blocked due to PUP. The customer asks a technician to resolve the issue immediately. Which of the following should the technician do to help resolve the customer's issue?

Question152: Which of the following Windows versions introduced using applications in the Metro interface?

Question153: A special type of ESD-safe vacuum cleaner may be necessary to safely clean large spills of:

Question154: After purchasing an Ultrabook. Ann. a home user, has a technician come to her home and install an operating system. Which of the following OS retaliation methods will the technician MOST likely use?

Question155: A technician is setting up a computer that needs to be configured so a few users can access it using Remote Desktop. For security reasons, the users should not be able to install software or change system settings.
Which of the following Control Panel utilities should the technician use to accomplish this task?

Question156: Ann, an end user, is utilizing a styles on her table. The recognition point is off when she uses the stylus, but it registers In the correct spool when she her finger. Which of the following would be the BEST resolution to issue?

Question157: Ann, an end user, is working with highly regulated data and often notices the high volume of traffic in her work are a. Ann requests help with limiting the exposure of data as people walk by.
Which of the following security measures should be used?

Question158: A technician is recycling PCs to be reused by a middle school. Which of the following methods is MOST appropriate for ensuring data has been removed from the PCs?

Question159: When an employee logs in to a computer, access is automatically granted to all applications. Which of the following must be enabled to facilitate this capability?

Question160: A user opens a phishing email and types logon credentials into a fake banking website. The computer's antivirus software then reports it has quarantined several temporary Internet files. A technician disconnects the computer from the network. Which of the following should the technician perform NEXT?

Question161: Which of the following features has undergone the most significant changes from Windows 7 to Windows 10 and greatly simplified the operating system installation process?

Question162: A company has several hard drives that contain old and irrelevant information. The company would like to wipe and repurpose the hard drives for another system. Which of the following would be the BEST option to meet the requirement and ensure no residual data remains on the repurposed hard drives?

Question163: A technician is installing a new SOHO wireless router and wants to ensure it is using the latest feature set and is secure. Which of the following should the technician perform FIRST?

Question164: Which of the following security measures would BEST prevent unauthorized individuals from being granted access to a secure location?

Question165: Which of the following steps should a technician perform when the Included Windows driver for a video card does not have the needed features?

Question166: Which of the following should be enacted to reduce a company's liability and exposure to a potential lawsuit?

Question167: A corporate fileshare holds files for multiple departments. Individual users in each department create reports that are meant to be read by the rest of the company. Recently, a user ran a malicious executable that encrypted all of the documents on the fileshare. The software asked for money to be transferred via cryptocurrency in order to decrypt the files; however, the files were not decrypted after the company paid the ransom. Which of the following would MOST likely minimize the damage to a fileshare in this type of situation?

Question168: Which of the following would be the FASTEST method to perform a clean install of the latest Windows OS?

Question169: A technician repaired a laptop for a customer. The customer then complained the repair took too long and questioned the steps the technician took to fix the problem. Which of the following should the technician do NEXT?

Question170: A technician is troubleshooting an issue affecting all company laptops. All the laptops have exactly the same hardware. The screens present glitches every time the users move their mouse pointers over the screen. The technician discovers there was a recent OS update deployed throughout the company, which includes new versions for video drivers. Restarting the laptop in safe mode will not present the issue. Which of the following should the technician do NEXT?

Question171: To which of the following should a technician ground an ESD strap when adding memory to a workstation?

Question172: A user installed a new company-approved application on a Windows PC. The installation required a reboot. After the reboot and logon, the system froze. A technician has been called to fix the problem. Which of the following should the technician do FIRST?

Question173: A new company policy states that all end-user access to network resources will be controlled based on the users' roles and responsibilities within the organization. Which of the following security concepts has the company just enabled?

Question174: A technician has been dispatched to resolve a malware problem on a user's workstation. The antivirus program discovered several hundred potential malware items on the workstation and removed them successfully. The technician decides to schedule daily scans on the system, enables System Restore, and creates a restore point. Which of the following should the technician do NEXT?

Question175: A technician is reviewing system updates. Some of the updates address vulnerabilities found in mission-critical servers, and they need to be performed immediately. Which of the following should the technician perform FIRST?

Question176: A user reports that a cell phone application is loading slowly and not functioning properly Which of the following should a technician do FIRST to remedy this issue?

Question177: A vendor requires remote access to a specific server to maintain a proprietary software system. Security policy restricts the use of port 3389 to employees but does allow command-line access to non-employees. Which of the following would MOST likely need to be enabled?

Question178: A technician is adding a folder lo a structure that Is several levels down from the top level. The technician wants to make sure the new folder will have the same permissions as the top level Which of the following should the technician configure?

Question179: A technician is investigating connectivity issues over the corporate network. The technician attempts to Telnet into an access point in the break room, which is labeled AP-1. but is unable to proceed any further or authenticate Which of the following commands will be MOST beneficial in determining the connectivity issues?

Question180: Which of the following should be done prior to installing replacement RAM modules into a desktop computer?

Question181: Which of the following Windows technologies can tender a file unreadable by anyone other the fole's creator?

Question182: Which of the following may include the use of a password and a rotating PIN lo access a wireless network?

Question183: A technician is PXE booting a computer. Which of the following is the technician MOST likely performing on the computer?

Question184: A technician is installing a private PC in a public workspace. Which of the following password practices should the technician implement on the PC to secure network access?

Question185: A user is attempting to create a Windows fileshare on a Windows 10 workstation in a small peer-to-peer environment. The user is logged in with a Microsoft account. Which of the following would be the MOST secure way to allow other users to access the share?

Question186: A user is receiving a large number of suspicious emails, many of which are automated emails that state the recipient cannot be found Which of the following is the MOST likely cause of the issue?

Question187: An administrator wants to search a file on a Linux server for the plus symbol (+). Which of the following will the administrator MOST likely use?

Question188: A junior Linux system administrator needs to update system software. Which of the following shell commands would allow the administrator to gain the necessary permissions to update the software?

Question189: Which of the following operating systems has versions for servers, workstations, and phones?

Question190: A user's PC has become infected with malware that has a known remediation, Which of the fallowing would MOST likely prevent this from happening again?